Staff isn't friendly at all. The lady at the front desk was very rude to me. When I spoke woth her on the phone the day before she said that I could come get a diagnostic the next morning. So I came expecting just that. We had already talked about me dropping my car off another day since it's the only transportation that I have. I get there and she says she doesn't even remember having that conversation and that they only do drop offs. So I could either drop it off or I would have to come back another day. I just decided to leave all I wanted was a diagnostic that day. I didn't deserve the attitude she gave me. Terrible customer service.
We offer Waiting, Shuttle Service, and Vehicle drop off. We don't however, put a customer's car in front of cars already here. We also record all phone conversations and I have been unable to confirm that she told you we would diagnose it as soon as you walked in the door. Complete and thorough Diagnostics can sometimes take up to 3 hours once the vehicle has entered the shop. Because of that, we discourage Diagnostic appt. customers to wait. Tori is quiet and soft spoken and said she didn't even realize you were offended. Hopefully, wherever you took it, they were able to give you a quick diagnosis.
- Auto Masters Repair, LLC