Columbus Auto Repair

Early Drop Off / Late Pickup
5

Professional service and hospitality! Staff went above and beyond to diagnose my problem and get me back in the road. I highly recommend!

We appreciate you taking a moment to let us know how our team performed. Thanks so much. See you next time. Stay safe.

- Auto Masters Repair, LLC
1

Staff isn't friendly at all. The lady at the front desk was very rude to me. When I spoke woth her on the phone the day before she said that I could come get a diagnostic the next morning. So I came expecting just that. We had already talked about me dropping my car off another day since it's the only transportation that I have. I get there and she says she doesn't even remember having that conversation and that they only do drop offs. So I could either drop it off or I would have to come back another day. I just decided to leave all I wanted was a diagnostic that day. I didn't deserve the attitude she gave me. Terrible customer service.

We offer Waiting, Shuttle Service, and Vehicle drop off. We don't however, put a customer's car in front of cars already here. We also record all phone conversations and I have been unable to confirm that she told you we would diagnose it as soon as you walked in the door. Complete and thorough Diagnostics can sometimes take up to 3 hours once the vehicle has entered the shop. Because of that, we discourage Diagnostic appt. customers to wait. Tori is quiet and soft spoken and said she didn't even realize you were offended. Hopefully, wherever you took it, they were able to give you a quick diagnosis.

- Auto Masters Repair, LLC
5

Thank you! Thank you! Taking time to let us know how we did is so thoughtful. We try hard every day to exceed expectations but it's always great to hear it first hand.

- Auto Masters Repair, LLC
5

very good customer service

Thanks so much for saying this. We appreciate you telling the world how we aim to take care of our customers.

- Auto Masters Repair, LLC
5

Thank you so much for the great review. We will be here when you need us.

- Auto Masters Repair, LLC
3

Auto Masters has always been my families shop for all of for vehicles. They have always been highly professional, economical, and kept our cars running well. We have always highly recommended them to others. Something has changed. I've called and been told we can't take your car because all of our technician's are out for the day. Currently my vehicle has been in their shop for 2 days and I just discovered they haven't even looked at it yet. This is not the same shop my family has done business with for decades.

Oh Ginger, I am so sorry. Unfortunately, our office and shop has been ravaged by the Flu and Strep as well. It''s been horrible and one employee even gave it to his toddler who ended up in the hospital. Of course this isn't your issue but I should have called you myself to explain the delays. I hope we can gain your trust back.

- Auto Masters Repair, LLC
5

We appreciate your great review. Thank you so much for taking the time to let us know how our team did.

- Auto Masters Repair, LLC
5

My oil change appointment was the fastest I have ever had. The service inspection revealed absolutely nothing else wrong. Which proves how well Auto Masters is taking care of my car. They are all so nice, like family. Auto Masters is a cut above the rest. Proud to call them my mechanics!

Wow! Thanks so much for the nice words. We will always be here when you need us. Thanks for telling the world how we appreciate and take care of our customers.

- Auto Masters Repair, LLC
5

Very pleased with the service!! Cody does an awesome job! Explains everything in detail. Will use there services again!

Thanks so much for this great review. We are so lucky to have Cody, he really cares for our customers and makes sure everyone is taken care of. See you soon. Stay safe.

- Auto Masters Repair, LLC
5

Thank you for the 5 star review. Hope to see you on your next maintenance appointment.

- Auto Masters Repair, LLC
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