The only reason i’m giving this place a one star is because how friendly the front desk lady was. Me and my boyfriend brought in my 2017 kia optima because of shaking when accelerating. I googled it before even walking it and it said that shaking was caused by an engine misfire (obviously) so they got my car in and did a “test drive” aka driving my car like a bat out of hell. all of my stuff was flown around inside the car when i got back into it and looked like he had gassed the hell out of it. to make matters worse, i was then charged about 140 just for them to tell me it would take another hour for them to find out the actual problem and that would be another $190. During the original “diagnostic” they didn’t check the spark plugs, engine coils or ANYTHING under the hood, all they did was see if there were any codes or lights on my dash. Obviously i could have found out myself because no lights were on my dash when i drove in there but i had to pay money for them to tell me that😂. Such a scam for this place, I could look stuff up on my phone for free and get more answers than your “mechanic” could give me.
Thank you for taking the time to share your feedback. We value all customer input and would like to clarify several points in your review, as there are some inaccuracies that we feel are important to address. First, a test drive is a critical and standard part of diagnosing a drivability concern such as a shaking or vibration during acceleration. This is not done recklessly, but intentionally under controlled conditions to safely reproduce the concern and gather accurate information. At no point was your vehicle driven irresponsibly. Second, while online searches can provide general information, Google is not a diagnostic tool. A “misfire-like” sensation can be caused by a wide range of issues, including but not limited to ignition, fuel delivery, engine performance, transmission operation, or drivetrain components. Because your vehicle had no warning lights and no fault codes stored in the PCM, there was no single, direct test that would immediately identify the issue. During the initial diagnostic process, the ignition coils and spark plugs were visually inspected and showed no obvious faults. With no codes present and no immediate failures found, further testing across multiple systems was required to accurately identify the root cause. This is precisely why additional diagnostic time was recommended—to avoid guessing, unnecessary parts replacement, and additional expense to you. The initial diagnostic fee covers professional evaluation, test driving, system scanning, and inspection by a trained technician. While some of these steps may appear simple, they are performed using professional equipment and experience that cannot be replicated by an online search. We understand that vehicle diagnostics can be frustrating, especially when an issue is intermittent or not immediately apparent. Our goal is always to diagnose vehicles correctly and ethically, not to rush to conclusions or sell unnecessary repairs. We appreciate your feedback and wish you the best moving forward.
- Auto Masters Repair